Can I control how strong the scent is in my home?
Yes, AIRIA’s fragrance intensity ranges from 1-10. You get to choose how intense the scent is throughout your home.
How can I adjust the settings on my AIRIA device?
The power button turns the entire device on. The +/- buttons on the device control the fragrance intensity. You can also turn the light on by holding the power button down for 3 seconds. Access the AIRIA app for full control of your device including setting schedules.
What settings can I adjust on my AIRIA device?
On the physical device you can turn the fragrance and light on or off as well as select the fragrance intensity. In order to take more actions, like adjusting the light color, you will need to log into the AIRIA app, which you can download below via the App Store or Google Play.
How can I control my AIRIA using the AIRIA app?
When using the AIRIA app, you can control the following AIRIA device features:
How can I control the AIRIA using the Alexa app?
When using the Alexa app, you can control the following AIRIA device features:
Can I control my AIRIA using Alexa voice commands?
Yes. You can use voice to control features that are available on your AIRIA. Here are a few utterances or phrases you can use. In order for this to work on your device, replace “First Air Freshener” with the name of your AIRIA device.
Which action takes precedence on my Alexa device?
Since the AIRIA can be controlled by many different methods (AIRIA app, AIRIA schedules, Alexa app, Alexa voice, Alexa routines, and physical device), the last action that is taken will be the action that takes priority. For example, if you have the AIRIA running then kick off an Alexa routine that includes different AIRIA settings, the Alexa routine settings will be present on the device.
Can I leave AIRIA running while I am not home?
AIRIA can safely be run while you are at home or away. AIRIA meets the highest test standards for safety regulations.
How does AIRIA affect the air quality in my home?
AIRIA’s fragrances are designed with high quality materials and must pass safety regulations before bringing them to market. AIRIA contains no propellants nor other chemicals to mask odors. Additionally, AIRIA’s technology can deliver a noticeable fragrance experience with very little perfume oil released into the air.
Is AIRIA safe to use around my family?
AIRIA meets highest standards for device safety. For safe use, keep fingers out of the vent holes and the device positioned upright.
How can I access the AIRIA QuickStart Guide and User Manual?
How big is AIRIA?
The AIRIA stands approximately 6.5 inches tall and is approximately 3.75 inches wide across the base.
Do I have to plug AIRIA in?
Yes, AIRIA must be plugged in to operate.
Where should I place my AIRIA?
The best place for AIRIA is on a counter, table, or shelf along the outer edge of your room. It does depend on your home’s layout. We recommend trying a few different locations to determine what works best with your home’s air flow. For best results, place AIRIA away from your home’s air return and keep the area in front of AIRIA clear of objects (12”-24”).
Please avoid locations where AIRIA can get wet like bathrooms, near sinks, on your patio.
What do I need in order to set up my AIRIA device?
In order to get started with AIRIA, you will need the device, plug and a fragrance cartridge. If you want to use the AIRIA app, you will need to download the app from the App Store. In order to log into the AIRIA app, you will also need an Amazon account.
How do I set up up my AIRIA device?
We have created a short video that walks you through the steps to activate your AIRIA device. You can watch it here: AIRIA Full Setup Walkthrough video . If you have additional issues connecting your device, please reach out to our Customer Support team.
Do I have to download the AIRIA app?
You do not need the AIRIA app to use the AIRIA device. However, in order to access your device’s full functionality (like scheduling and voice control, for example) you’ll need to download the AIRIA app.
Is an Alexa device required to control AIRIA?
No. You do not need an Alexa device to control AIRIA. You will need to download and set up the Alexa app if you want to use the AIRIA app.
Will AIRIA leave any residue on my floors or furniture?
AIRIA might leave a tiny amount of residue on the floor, especially if it is under an air vent that is blowing air downwards. If you notice this, move to another location away from the air return vent.
Do I need to clean my AIRIA device?
You do not need to clean the device.
Why is my device offline?
This may happen for a variety of reasons. First, refresh the app to ensure that it is showing the latest information. Then double-check that your Wi-Fi network is still online. You can check this on your mobile device. Also, be sure to verify that the correct Wi-Fi network is set up in the Alexa app. If you need additional help, please contact the, Customer Support team.
How do I connect my device to Wi-Fi?
In order to connect your AIRIA device to Wi-Fi, you will need to go through the Amazon Alexa app. If it’s your first time downloading the app, you will set up your Wi-Fi through the setup process. If you have already set up the Alexa app and need to change your Wi-Fi network, you will need to log in to the Alexa app and update the settings. If you need additional help, please contact Customer Support.
How do I update my Wi-Fi network?
If you need to update or change your Wi-Fi network, you can do so following the steps below:
Why won’t my device connect?
If you are having trouble connecting your device through the Alexa app, try unplugging the device and plugging it back in. Then start the process in the Alexa app. You will need to start the connection process within 5 minutes of plugging the device in. If you are still having some issues, try using the user-guided setup mode to connect your device.
What do I do if I have an issue with the Alexa app or Alexa voice control?
The Amazon Alexa troubleshooting guide can be found here: https://www.amazon.com/alexasupport . If you are still having issues or would like to speak with someone you can contact Amazon directly at this link: https://www.amazon.com/gp/help/customer/contact-us . If this link does not work, log in to your Amazon account on Amazon.com. After you log in, navigate to Amazon.com/help. From there click on the “Digital Services and Devices Support” card. Scroll down to the bottom and click on the Contact Us link under the “Talk to an Associate” link. You can then reach Amazon either by chat or phone.
User Guide Setup Mode
If you are having trouble setting up your device, you can connect your device using the User Guide Setup (UGS). UGS is not enabled by default. To put the AIRIA device in UGS mode, follow the steps below:
I have tried several things to resolve device issues. Is there a way to reset my device?
Yes, performing a hard reset may resolve connection issues with your device. Note that once you reset your device, you will need to set it up again using the Amazon Alexa app.
To perform a hard reset
How long do fragrance cartridges last?
The life of the cartridge is dependent on number of hours you run AIRIA and the fragrance intensity you prefer. Cartridges last 600 hours. This is about 3-4 months on average.
|Intensity = 10||Intensity = 5||Intensity = 2|
|12 hours / day||5 weeks||7 weeks||17 weeks|
|8 hours / day||7.5 weeks||11 weeks||26 weeks|
|4 hours / day||15 weeks||22 weeks||53 weeks|
Can I still smell the product at the end of the life of a cartridge?
The precision with which AIRIA disperses fragrance in your home means that the fragrance will be just as strong at the end of the device.
Does the scent fade over time?
As long as the AIRIA device is on, the scent will remain consistent at the determined fragrance intensity level for the entire time that the device is on.
How does AIRIA fill my home with fragrance?
AIRIA has 32 micro nozzles that releases droplets that are ~20 microns in size. These small droplets are light enough to float in the air and spread throughout the home by traveling via your home’s natural air flow.
Can I switch fragrances before I use up the cartridge?
Yes, you can switch fragrances whenever you desire. AIRIA will remember how much is remaining so it will accurately let you know how much is left. Store cartridges in a plastic bag to protect the ribbon on the bottom of the cartridge.
How many different fragrances are there?
There are current 13 fragrances including one lavender essential oil.
How do I pick a fragrance if I don’t know how they smell?
If you are unsure of what fragrance you want to purchase or if you would like to experience all 14 of our fragrances before purchasing, you can request a Scent Sample Booklet. Made from Scent-a-Peel® labels, the scent sample booklet provides an authentic way to sample our fragrances. It will be delivered straight to your mailbox via USPS. Click here to request yours .
What if I don’t like the fragrance cartridge that I received with my AIRIA device?
We offer one free fragrance cartridge exchange if you do not like the scent that came with your AIRIA device.
What are fragrances made of?
Is it an essential oil or a blended essential oil?
Our essential oil contains essential oil distilled from the Lavandula hybrida plant as well as other perfumery raw materials.
How do I access the Safety Data Sheet (SDS) for each of the AIRIA fragrances?
Click here to view our Safety Data sheets.
How do I find out the ingredients in each of the AIRIA fragrances?
Click here to view the ingredients in our fragrances.
How do I insert a new fragrance cartridge?
First, remove the plastic protector at the bottom of the cartridge. Then insert the cartridge into the top of the device. Make sure you press the cartridge until it clicks into place.
How do I eject a fragrance cartridge?
Press on the indentation on the top of the cartridge while it is in the device. It should pop up so that you can remove it from the device.
Why is my AIRIA not recognizing a new fragrance cartridge?
There may be a connection issue. Try taking the cartridge out and re-inserting it. If it still doesn’t recognize the cartridge, call or email Customer Support so we can help you out.
Can I remove a fragrance cartridge before it is empty?
Yes, you can switch the fragrance cartridges out at any point to swap the scent. Your AIRIA will remember how much fragrance is left in each refill.
How should I store a cartridge that I have removed but is not yet empty?
We recommend storing cartridges in a plastic bag to protect the ribbon on the bottom of the cartridge.
What do I do with the fragrance cartridge once it is empty?
After ejecting the empty fragrance cartridge, you can dispose or send back to us as part of our recycling program.
Is there a recycling program for empty fragrance cartridges?
Yes, we have a recycling program. You can contact us for a free shipping return label and we will properly recycle your empty cartridge.
Can I recycle the orange clip?
The orange clip is made of polyamide plastic and can be recycled if your area accepts Plastic #7. If #7 plastic is not accepted in your local area, feel free to send it back to us with your empty cartridge and we will recycle it for you.
How do I add an AIRIA device so that I can operate via the app?
In order to add a new AIRIA device, you will first need to download the AIRIA app and follow the instructions. You will need an Amazon account and the Alexa app.
What if I am having issues with connecting to my device from the Alexa app?
The AIRIA only stays in pairing mode for 5 minutes so if it has been plugged in for longer than that, try unplugging and plugging the device back in. If you are still having issues, call our Customer Support for more help.
What can I control from the AIRIA app?
With the AIRIA app you can take full advantage of all of AIRIA’s features. Adjust fragrance intensity, view percentage of scent remaining in the fragrance cartridge, turn the light on/off, change the light color, create and edit schedules, turn off the entire device, enable/disable notifications and add new AIRIA devices.
What is a schedule in the AIRIA app?
Schedules allow you to determine when the AIRIA will be on or off without you having to be there to adjust the AIRIA. You can set schedules for any day of the week and with any combination of light and scent.
How do I create a new schedule?
Creating a schedule is easy. Open the AIRIA app and select the device you want to create a schedule for. Then select the schedule tab. From here, select to “Create New Schedule”. You can then give the schedule a name, desired days of the week, start and end time, fragrance status & intensity and light status & brightness. Select to “Save New Schedule.”
How do I edit an existing schedule?
From the scheduling tab, select the schedule you want to edit from the list. Make the desired updates and select to "Save Schedule Changes.”
How do I change the time zone for my AIRIA device in the AIRIA app?
The time zone of your AIRIA device is set automatically by your AIRIA app. You can manually change this setting at any time. To do so, tap on the Settings icon on the right upper corner of your device list screen, then select Time Zone. Pick your time zone from the available list. Tap on the “Change Time Zone” button to set your new time zone.
How do I use AIRIA with Alexa?
If you have an Alexa device, like an Echo, you can tell Alexa to adjust the settings
on your AIRIA with a simple voice command. For example, “Alexa, set AIRIA’s fragrance
intensity to 7.”
Also, remember that you can use the Alexa app (which you used to set up your AIRIA) for voice commands. To do this you just need to open the Alexa app and give Alexa permission to access your microphone. You can do this by selecting the blue icon on the home screen and following the directions.
You can also use the Alexa app without voice control to turn AIRIA on/off, adjust the light brightness, light color, light on/off and fragrance intensity.
What can I control from the Alexa app?
You can use the Alexa app to turn AIRIA on/off, adjust the light brightness, light color, light on/off and fragrance intensity.
Why do I need to use the Alexa app to setup my AIRIA app?
The Alexa app is required to setup the AIRIA app because we are using a toolset called the Alexa Connect Kit, which means that the AIRIA has Alexa built into it. AIRIA utilizes the barcode scanning technology in the Alexa app in order to correctly pair the AIRIA device to the app that you downloaded on your phone. You only need the Alexa app for the initial set up and any troubleshooting. After that you can solely use the AIRIA app.
From your account you can view the following info:
How do I use a promo code?
Promo codes can be entered in the Coupon/Gift Certificate box during the checkout process.
Where do you ship?
We ship to the contiguous United States. At this time, we do not ship to Hawaii, Alaska, US territories, or other countries.
Do you have free shipping?
We have free shipping.
What should I do if I think my shipment is lost or stolen?
Please contact us at 888-788-6354 Monday through Sunday 9:00 AM – 6:00 PM EST. If you believe your shipment was stolen, please call your local police department and submit a police report.
What is AIRIA’s return policy?
We offer a 60-day return policy for products purchased at airiasmartscent.com. If you are not completely satisfied with your purchase, you may return it within 60 days from when you receive AIRIA.
Do you have free returns?
We have free returns for devices and one free fragrance swap.
How do I place a return or exchange?
We're sorry you didn't love your AIRIA product. Please call 888-788-6354 to arrange your free return or exchange. A return label will be provided to you via email. For returns, a refund will be issued after receipt and inspection of returned product. For exchanges, your new cartridge will ship upon notification of collection of your return.
How can I re-order a fragrance refill from the app?
Inside the AIRIA app, click on the “Shop” button in the upper left hand corner of the screen and this will take you to our list of fragrances.
Can I subscribe to refills?
We have a “one-touch” refill program that you can enroll in by subscribing to notifications. We will notify you when your fragrance cartridge gets low and you can easily select to order a new cartridge of the same fragrance or a different one.
What is A Luxe?
A Luxe is our rewards program with one goal: making it easier for you to effortlessly fill every room in your home haven with a just-right scent experience.
How does this program work?
For every $1 spent at AIRIA, you’ll earn points that you can redeem for exclusive benefits. You’ll also access special offers as you reach new levels of Luxe.
When will points be added to my account?
Don’t worry, wanderluster! Sometimes it takes our system a few moments to process and apply points to A Luxe. If you don’t see the points in your account after 24 hours, please email us here with your order number and we’ll take care of it for you! However, if you return your order, any points associated will be deducted from your A Luxe account balance.
How do I redeem my points?
Click the A Luxe tab at the top of any AIRIA page to be taken to your rewards homepage (please remember to login!). There, you can choose to redeem your points for exclusive offers valid towards a future AIRIA purchase. You can also redeem at checkout.
Do I use my AIRIA account or set up a different account?
If you have an AIRIA account, you are automatically enrolled in A Luxe (lucky you!). Any purchases you make will be automatically reflected in your account.
Where do I look to see my points status?
https://www.shop.airiasmartscent.com/rewards , and make sure you are logged in to see your points.
888-788-6354 (US or Canada)
Representatives or Fragrance Advisors are available:
Monday-Sunday, 9 am to 6 pm EST
Email or Chat
Want to leave feedback, get assistance with an issue, or ask a question? Email or chat with us: https://shop.airiasmartscent.com/contactus/